Welcome
Thank you for taking an interest in Valley Candles! Please find our shipping & policies here.
Payments
Valley Candles accepts payment through Esty in the form of all major credit cards. We are working to accept PayPal in the near future. We also accept Etsy gift card!
Shipping
You can expect your order to ship in 1-2 business days. Unless I need to pour it, then please give me 3-5 days as your candle will need to cure before shipment.
I do take special requests and orders. I am able to custom create a candle in any size, color, or scent of your choosing.
Don't hesitate to contact me for large orders.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
Valley Candles will be happy to offer you a refund prior to shipment. Once the candle has shipped it will no longer be returnable. Please don't hesitate to contact me with any questions or concerns you have with an order. I will do my best to make it right!
* Special orders and large orders will not be refundable once the order is in production.
Additional
Have an event? Want a custom candle? I have you covered! Please contact me with your request and I will make it happen.